Level 5 Diploma in Operational Leadership and Management Skills

 Module 1 – Assessing Own Leadership Performance

Leadership approaches, motivational theory, personal impact, stakeholder feedback and a leadership development plan.

 Module 2 – Leading People and Organisational Culture

Leadership styles, multiple teams, culture diagnostics, vision, values, engagement and culture improvement.

Module 3 – Coaching and Mentoring

Coaching models, active listening, questioning, agreements, ethical practice, feedback and reflective improvement.

Module 4 – Managing Operational Workforce Planning

Workforce structure, demand forecasting, skills gaps, recruitment, retention, succession and a 12-month plan.

Module 5 – Project Management

Lifecycle, governance, roles, planning, stakeholers, risk, resources, budget, monitoring and closure.

Module 6 – Managing Operational Finance

Financial governance, forecasting, budget methods, cost classifications, variance analysis and reporting.

Module 7 – Making a Financial Case

Capital and revenue, cost-benefit analysis, break-even, return on investment, options and presentation.

Module 8 – Optimising the Use of Technology

Digital maturity, legal duties, cyber security, data protection, user needs, benefits, limitations and improvement.

Module 9 – Managing Business Risk

Strategic, operational, financial, compliance and reputational risk, with continuity and crisis planning.

Module 10 – Managing Resources

Assets, facilities, equipment, data and information, resource security, efficiency and sustainability.

Module 11 – Operational Planning and Reporting

Objectives, actions, accountabilities, KPIs, reliable information and structured management reports.

Module 12 – Data Driven Decision Making

Data culture, legal and ethical responsibilities, data quality, analysis, visualisation and evidence-based conclusions.